Help Center

⚡ Just Ordered? Start Here

Step 1. Check your inbox (and spam folder) for your activation confirmation email — most orders arrive within 5–30 minutes.

Step 2. Go to autodesk.com and sign in with the email you used at checkout (create a free Autodesk account if you don't have one yet).

Step 3. In your Autodesk account, open Products and Services — your subscription will appear there. Download the installer, install, and sign in inside the app.

Step 4. The full commercial version unlocks automatically on sign-in. No product keys to type, no cracks, no workarounds.

📋 Track or Manage an Order

Use the Track Order page with your checkout email to see real-time payment and activation status.

Entered the wrong email at checkout? Message us on live chat immediately — we can reassign your seat as long as activation hasn't been completed on the wrong address.

🔄 Common Activation Issues

• "No subscription found" after sign-in: make sure you're signing in with exactly the email you gave at checkout (watch for typos and aliases). If it still doesn't appear after 24 hours, contact us for instant resolution or a full refund.
• Wrong Autodesk account region: your account region must match your actual location. Support can walk you through fixing this in minutes.
• Already have an expired trial on the account: no problem — your new subscription simply activates alongside it.

💰 Refunds

Jede Bestellung umfasst eine 30-Tage-Geld-zurück-Garantie. Für eine Rückerstattung eröffnen Sie ein Support-Ticket oder nutzen Sie den Live-Chat mit Ihrer Bestellnummer — genehmigte Rückerstattungen werden innerhalb von 1–3 Werktagen über Ihre ursprüngliche Zahlungsmethode verarbeitet. Vollständige Richtlinie: Nutzungsbedingungen.

🗣️ Contact Support

The fastest way to reach us is the live chat bubble in the corner of any page — we typically reply within minutes, 24/7. You can also email us at support@cadike.com, or open a ticket for non-urgent issues and we'll respond by email.